Fees and commissions

Every payment on Agone is itemised line by line before you pay, on the receipt you receive, and in your ledger. All three read the same computation.

• Whoever pays (tenant or guest) settles the amount, an Agone service fee of 1 %, and the payment provider’s processing fee, passed through in full.
• The owner receives the amount minus the Agone owner fee, whose rate depends on their plan (never zero).
• Agone collects no deposit: any deposit is settled directly between the tenant or guest and the owner.

Example: rent of 100,000 XOF, owner on the free plan (4 %).

The amount owed to the owner becomes available for payout as soon as the payment is confirmed.

A nightly stay adds an Agone booking fee of 5,000 XOF. A monthly stay carries none. Any deposit the owner asks for is not part of the payment on Agone: it is settled directly with the owner.

Example: 50,000 XOF of nights, owner on the Pro plan (2 %).

The Agone owner fee applies to the nights only — never to the booking fee. The amount owed to the owner becomes available 24 hours after check-in.

Deducted from what the owner is owed on every rent and stay collected through Agone. The rate is that of the plan active at payment time; an expired plan falls back to the free rate.

Payments are processed by FedaPay (Mobile Money — MTN, Moov, Orange — or bank card). FedaPay takes 1,8 % of the amount debited; Agone charges you exactly that amount, shows it before you pay and keeps none of it.

If the provider changes its rate, this page, the pay screen and the receipts change together: they read the same constant.

Pay-per-post publication, subscriptions, boosts (sponsorship) and lease fees: the owner pays the listed price plus the provider’s processing fee; Agone keeps the price.

Example: pay-per-post publication at 1,000 XOF.

The owner requests a payout of their available balance; Agone approves it and sends the transfer. FedaPay charges a fixed fee per transfer, deducted from the amount sent, by transfer size:

The fee applies once per transfer, on the total amount requested. The net amount is shown to you before you confirm the request.

• The guest cancels 7 days or more before check-in: nights and service fee refunded.
• The guest cancels less than 7 days before: half of the nights and service fee.
• The guest cancels from check-in onwards: no refund.
• The owner cancels: the guest is refunded everything they paid — nights, service fee, booking fee and the processing fee, which Agone absorbs.

When the guest cancels, the Agone booking fee (5,000 XOF) is kept and the processing fee is not refunded: FedaPay collects it, not Agone — stated under the “Payment processing fee” line before payment. Refunds are executed within 7 business days.